One Tap Scanner — Support
If you need help with One Tap Scanner, contact us and we'll respond as soon as possible during support hours.
Contact Support
  • Support hours: Mon–Fri, 10:00–18:00 CET
  • Language: English
Common Questions
1. The app can't access my camera
Please check your device settings and allow access:
  • iOS: Settings → One Tap Scanner → enable Camera
2. Scans are blurry / low quality
  • Clean the camera lens
  • Ensure good lighting
  • Hold the device steady and keep the document flat
  • Try upgrading to the Pro subscription
3. I can't find my saved scans
Check the Library tab inside the app. If you exported files, also check your Files app or the folder you selected.
4. The app is crashing or freezing
  • Restart the app
  • Restart your device
  • Update to the latest iOS version and the latest app version
If the issue persists, email support with your device model and iOS version.
Feature Requests
We're happy to hear ideas. Send suggestions to: [email protected]
Privacy Policy (One Tap Scanner)
Last updated: February 3, 2026
This Privacy Policy explains how One Tap Scanner ("the app") handles information.
Summary
  • The app processes and stores your scans only on your device.
  • The app does not upload your scans to any cloud server.
  • The app does not sell your data.
Information We Collect
We do not collect personal information. One Tap Scanner does not require you to create an account and does not collect your name, email, phone number, or identifiers for tracking.
Documents and Scans
  • Scans, images, and generated files are created and stored locally on your device.
  • You control if and when you export or share documents using iOS sharing features (for example, saving to Files, sending via email, etc.). Any sharing is initiated by you.
Permissions
The app may request access to:
  • Camera — to scan documents. You can change permissions at any time in iOS Settings.
Third-Party Services
One Tap Scanner does not use third-party analytics, tracking, advertising SDKs, or cloud storage services.
Data Retention
Because the app stores data only on your device, retention is controlled by you. You can delete scans at any time inside the app and/or by removing the app from your device.
Children's Privacy
The app does not knowingly collect personal information from children.
Changes to This Policy
If we change this Privacy Policy, we will update the "Last updated" date on this page.
Contact
If you have questions about this Privacy Policy, contact: [email protected]
Contact Support